Terms and Conditionsfor SugarCare

4. Eligibility

To use SugarCare, you must:

• Be at least 18 years old, or have parental/guardian consent if younger.
• Provide accurate and complete information during registration.
• Agree to comply with all applicable UK laws and these Terms.

5. Account Registration and Security

You must create an account using a valid email address and secure password.

You are responsible for maintaining the confidentiality of your login details.

You agree to notify us immediately of any unauthorized access or suspected security breach.

We are not liable for any loss resulting from unauthorized use of your account.

6. Acceptable Use

You agree not to:

• Use the App for unlawful, fraudulent, or harmful purposes.
• Attempt to reverse-engineer, hack, or disrupt the Apps functionality.
• Upload malicious code or content.
• Misuse AI/ML-generated insights for medical self-diagnosis.
• Share or distribute other users data.

Violation of these rules may result in account suspension or termination.

7. Health Disclaimer

SugarCare provides AI-generated insights, predictions, and recommendations based on your inputs and historical data.

However:

• The App is not a substitute for medical advice.
• Information is provided for educational and self-management support only.
• Predictions or suggestions may not always be accurate due to variations in individual health and data quality.
• Always consult your doctor or certified health professional before relying on SugarCares recommendations.

8. AI and Machine Learning Features

SugarCare uses AI and ML models to deliver personalized experiences, including:

• Predictive blood sugar alerts
• Meal recommendations and fasting insights
• Food image recognition
• Community and lifestyle insights

AI features are continuously improved through anonymized data.

By using the app, you consent to the responsible use of AI/ML as described in our Privacy Policy.

9. Subscription and Payment (If Applicable)

Some features of SugarCare may be available through paid subscriptions or premium plans.

• Prices will be clearly displayed before purchase.
• Payments are processed through secure third-party providers (e.g., App Store, Google Play, Stripe).
• Subscriptions automatically renew unless canceled at least 24 hours before renewal.
• Refunds follow the policies of the respective platform (App Store / Google Play).
• We reserve the right to modify or discontinue pricing, features, or subscription plans.

10. Data Protection and Privacy

Your privacy is extremely important to us.

All data collected through SugarCare is processed in accordance with the UK GDPR and Data Protection Act 2018.

Please review our full Privacy Policy to understand how we handle your data.

11. Intellectual Property Rights

All content, design, trademarks, and technology within SugarCare — including but not limited to software, AI models, and logos — are the intellectual property of SugarCare Technologies Ltd.

You may not reproduce, distribute, or create derivative works without prior written permission.

12. Third-Party Services

SugarCare may integrate with third-party tools such as:

• Wearable devices or continuous glucose monitors (CGMs)
• Cloud or AI service providers
• Analytics and communication tools

We are not responsible for the practices or reliability of third-party services.

Their own terms and privacy policies apply when you use them.

13. Limitation of Liability

To the fullest extent permitted by law:

• SugarCare Technologies Ltd. is not liable for any indirect, incidental, or consequential damages arising from your use of the App.
• We do not guarantee medical accuracy or uninterrupted access.
• You use SugarCare at your own risk and responsibility.
• Our total liability, if any, shall not exceed the total amount paid by you for using the App in the 12 months preceding the claim.

14. Termination of Use

We reserve the right to:

• Suspend or terminate your account if you violate these Terms.
• Restrict access to certain features for misuse or security reasons.
• Delete inactive accounts after prolonged inactivity (with prior notice).

You may terminate your account at any time through the app or by contacting support@sugarcare.cloud.

15. Updates and Modifications

We may update these Terms periodically to reflect new features or regulatory changes.

The updated version will be posted within the app and on our website, with the revised date shown at the top.

Continued use after updates constitutes your acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.